1. Detailed description of goods and/or services
(SATravelbug) is a business in the Travel industry that provides professional consultancy services.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days, and delivery confirmed by way of email and courier tracking details.

3. Return and Refunds policy
The provision of goods and services by SATravelbug is subject to availability. In cases of unavailability, SATravelbug will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3% administration fee.

4. Customer Privacy policy
SATravelbug shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be accessed on: https://www.justice.gov.za/legislation/acts/2000-002.pdf

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the SATravelbug bank account, the details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for SATravelbug via PayGate (Pty) Ltd which are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by SATravelbug separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

9. Responsibility
SATravelbug takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and SATravelbug chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Unit 13, Lekkerwater Industrial Park, Lekkerwater Rd, Capri, Cape Town.

11. Variation
SATravelbug may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by SATravelbug cc based in South Africa trading as
SATravelbug and with registration number CK2022/047073/23 and Julie Mitchell.

14. SATravelbug contact details
Company Physical Address: Unit 13, Lekkerwater Industrial Park, Lekkerwater Rd, Capri, Cape Town

Email: info@satravelbug.co.za  Telephone: +27 21 785 7665

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