PRIVACY POLICY

 

1. Introduction

Welcome to SATravelBug (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you use our online visa registration and consultancy services.

By using our services, you agree to the practices described in this Privacy Policy, in line with South Africa’s Protection of Personal Information Act (POPIA) and other relevant legislation.

2. Information We Collect

We may collect the following types of personal information:

Contact details: Full name, email address, phone number, and address.

Visa application details: Information required for processing visa applications (e.g., passport details, travel itinerary, supporting documents).

Payment details: Processed securely through Yoco, our third-party payment provider. We do not store your card details.

Technical information: IP address, browser type, device information, and usage data via cookies and similar technologies.

3. How We Use Your Information

Your personal data is used for:

Processing and managing visa applications.

Communicating with you regarding your application, updates, and support.

Improving our website and services through analytics.

Legal and regulatory compliance.

Internal record-keeping.

We do not sell, rent, or trade your personal information to third parties.

4. Payment Security

All payments are processed via Yoco, a trusted and secure South African payment gateway.

Transactions are encrypted using SSL (Secure Socket Layer) technology.

Card details are not stored by SATravelBug; all sensitive payment information is managed exclusively by Yoco.

This ensures your payment information remains private and protected.

5. Data Retention & Protection

We retain your personal information only as long as is necessary to provide our services or meet legal obligations.

All personal information is stored securely and separately from payment details.

We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse.

6. Disclosure of Information

We may share your personal information only when necessary:

With government or embassy authorities for visa processing.

With trusted service providers (such as Yoco) to facilitate payments.

When required by law or to protect our legal rights.

All third parties handling your data are required to maintain confidentiality and comply with data protection laws.

7. Cookies & Tracking

Our website uses cookies to:

Ensure proper functioning of forms and payment processes.

Enhance your browsing experience by remembering preferences.

Collect anonymised analytics to improve performance.

You can manage or disable cookies in your browser settings, but some features of the site may not function properly without them.

(See our Terms & Conditions for more detail.)

8. Your Rights

You have the right to:

Request access to the personal data we hold about you.

Request correction, updating, or deletion of your personal data.

Withdraw consent to processing, subject to legal or contractual restrictions.

To exercise your rights, please contact us at info@satravelbug.co.za

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. If significant changes are made, we will notify you directly where possible.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: info@satravelbug.co.za

Phone: +27 21 785 7665

Address: 1 Carlton Close, Sunnydale, Cape Town, 7975, South Africa